Start with a fulfilled order
A wallet deposit adds buying credit; it does not identify a purchased batch. Open the order record and confirm its status, product, selected geography, fulfilled quantity and final amount. Write down the order number and purchase date before opening your working list. If fulfillment is still pending, wait for the result before allocating records to agents.
Filter the working list by order
In My Leads, select the order you want to review. Purchase dates help you separate two orders placed close together. Count the visible records and check whether additional pages or filters are active. A working list can contain fewer rows than the original order if records were removed from the list. Check removed records before concluding that fulfillment was short.
Keep an export reference
Export the filtered batch and retain its order number and order date columns when importing it into your approved workspace. Add the order number to the filename. Compare the imported row count with the exported data rows, excluding the header. Do not purchase replacement records merely because an import skipped a row; first inspect the import error.
Resolve a mismatch with evidence
Record the expected quantity, actual quantity, active filters and order number. Check whether selected-row export was used instead of the full filtered export. Send support the order reference and a concise description through the support channel, keeping consumer details out of unnecessary screenshots. Resume work only when you know which batch each record belongs to.